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A key part of our leadership team, this position is continuously improving all service operations processes and procedures to efficiently and effective deliver quality HVAC/R services that result in excellent customer satisfaction. Additionally, this person oversees all Service Department HR duties, such as attracting talent, capacity planning and performance reviews.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Make important policy, planning, and strategy decisions
• Develop, implement and review operational policies and procedures
• Help promote a company culture that encourages top performance and high morale
• Responsible for delivering excellent customer service and primary contact for incoming and outgoing customer communication to verify satisfaction with the department’s work and determine any additional service needs
• Oversee budgeting, reporting, planning, and auditing
• Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations
• Work with leadership to determine values and mission, and plan for short and long-term goals
• Directly responsible for developing service operations developmental plans, strategies, and tactics to fulfill contractual obligations, meet or exceed company profit objectives and deliver customer satisfaction systematically and consistently
• Oversee recruiting, interviewing, hiring, deploying operating and trade personnel and evaluating and implementing productivity enabling technologies to ensure efficient and effective delivery of the Company’s products and services
• Routinely review operating results of service department, compare them to established objectives and ensure that appropriate measures are taken in a timely fashion to correct unsatisfactory results
• Review with the President of Service, with the eye toward continuous improvement, all facets of service organization; regarding performance, and customer care and employee development programs.
• Develop and communicate appropriate service operations delivery models to ensure that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood
• Establishes and maintains an effective system of communications throughout the service department that promotes morale, ethical and legal conduct of business and encourages participation in cost reduction and productivity programs
• Directly responsible for providing feedback to the President of Service regarding service trends, new technology, cost saving opportunities and customer issues
• Sets quarterly strategic goals and conducts quarterly performance evaluation and a formal annual review.
• Directly responsible for effectively developing, maintaining, and reporting service department plans, work-in progress, service revenue forecast, and budgets
• Oversees the Maintenance Coordinator in analyzing the performance of company assigned service accounts and timely notification on renewals
• Ensure Dispatcher coordinates and completes all service fleet repair and maintenance per agreements
• Track and communicate all service operations personnel personal leave, sick days, and after hours on call list
• Directly responsible for developing and maintaining in-depth knowledge of:

a). Company’s products and services

b). Service operations best practices

c). Customer needs, requirements, and business issues

d). Service industry trends

• Directly responsible for managing all service operations; dispatch, quoting, billing, job labor and material performance, and customer care functions of the Company
• Directly responsible for working closely with other departments to ensure the proper transfer of all service work business data required for payroll, billing, accounts payable, lease vehicle management, and human resource management functions
• Directly responsible for enforcing all Company standards of conduct and appearance and leading by example by delivering excellence and professionalism in all interactions
• Drive a positive impact on profitability and customer satisfaction
• Develop and manage business delivery models to meet customer and Company requirements
• Responsible for effective and efficient project and service agreement manpower loading, resource allocation, and scheduling
• Must have excellent computer skills to include e-mail, Word Processing, Spreadsheet, and Presentation tools
• Must be able to interpret department financial statements and recognize performance shortfalls from actual versus projected performance
• Works closely with other departments to assure a smooth transition from the installation/warranty stage to the service/P.M. phase

QUALIFICATIONS:

• High school diploma, completion of G.E.D.
• Equivalent technical school or work experience
• Criminal background check required for hire
• Ability to lead
• Ability to represent LC Anderson in a professional manner with customers, vendors, staff and the general public
• Work well under pressure and in a fast-paced environment
• Understanding of financial statements; ability to create / adhere to annual budget
• Must have valid drivers’ license and a good driving record
• Ability to effectively resolve conflict with customers and co-workers
• Adaptable to changes in the work environment, manages competing demands and frequent change, delays or unexpected events

This position is responsible for safe, efficient and effective completion of the start-up/commissioning of new equipment installations per established Company, manufacturer, controls an test and balance process and procedures.

• Pay rate $45-$60 per hour, based on experience
• 100% paid health insurance. (Family plan equivalent of $10,000 per year)
• Voluntary Dental
• Profit Sharing, historically 5-10% of annual income 
• 401K with 4% Company match
• Paid long term disability
• 2-Weeks PTO, 7 paid holidays and 3 floating days and accruing more with time.
• Professional training. In house and outside applicable courses.
• Voluntary Flex Spending card
• Typical hours are 7 am to 3 pm
• A caring family-oriented work environment
• A Bright Future!

Qualifications

• Minimum 3-5 years field experience
• Mass Refrigeration licensee (preferred)
• Clean driving record
• OSHA 10
• Able to pass a background check

In this role, you will lead and support the Estimating and Project Management team and directly build customer relationships, manage and engineer construction projects with select building owners and General Contractors. Reporting directly to the President of Construction, this leadership position earns a competitive salary, substantial profit-sharing plan and superior health, insurance, and vacation benefits.  The company provides ongoing training, excellent career growth opportunities, and an inclusive and empowering culture where employees are trusted to make decisions and recognized and rewarded for reaching goals and achieving results.  

Pay Range:   $120,000-$150,000 plus generous performance-based bonus plan

Qualifications:

• Graduate Mechanical Engineer (BSME) with strong emphasis in HVAC systems
• 7 plus years in Project Management role with a HVAC contractor
• Current driver’s license and clean driving record

Key Competencies:

• High competence of HVAC design, systems, equipment, ductwork, piping, electrical, and controls
• High competence of construction process and adhering to all general contractors’ requirements. Comfortable, confident, and very aware on the job site.
• Proficient understanding of installation and service of refrigeration, water, steam piping system and sheet metal
• Customer service focused and proven track record of sales growth as account manager of Owners and GCs
• Excellent relationship builder, communicator (written and verbal) and collaborative team builder (customers and co-workers)
• Resilient, self-starter, decisive, disciplined, organized, detail-oriented, goal-oriented, fast paced, lead by example, and results-driven
• Technically strong and experienced in Project Management best practices and continuous improvement of the PM processes, procedures, and team development
• Calm under pressure; able to anticipate needs and solve problems (identify the root cause and corrective action)
• Analytical and experienced at defining and managing key project metrics
• Positive teambuilder accomplished at delegating, managing, mentoring, and motivating people
• Good judgement, effective negotiator, and manager of project contracts and tactful at conflict resolution
• Strive for excellence and professionalism in all interactions
• Proven ability to effectively estimate and manage the entire HVAC installation and modification process from quoting to closing out the project.
• Understanding of basic cost accounting for construction projects
• Ability to read, interpret, and execute plans and specifications
• Ability to safely operate a vehicle

Key Job Requirements:

• Responsible for meeting/exceeding a mutual agreed to sales quota for assigned accounts while expected to network to establish new long-term business relationships
• Interact with clients (owners, general contractors, and engineers) to meet current client expectations and earn new business opportunities
• Coordinate, project manage and oversee execution of construction projects in accordance with plans, specifications, and design build write up to meet customer expectations and company profit goals
• Ability to negotiate contracts with final approval from management
• Responsible for ownership of project from uncovering opportunity, quoting, negotiating, closing with client, attending onsite construction meetings, ordering equipment, and coordinating subcontractors and installation scheduling and tracking all costs and critical path and issuing all change orders and progress billing to successfully close-out jobs and receive full payment and profit goal
• Responsible for project profitability while focusing to meet/exceed customer’s expectations to build long term partnerships
• Proficient with various Quoting and Project Management software.
• Responsible for developing and building out the Estimating and PM team to accommodate sales growth plans and introduce improvements and best practices to the department. This includes hiring, onboarding, developing, and supporting each team member
• Coordinate with Installation Manager to schedule technicians and materials to meet project deadlines
• Recognizing and pricing additional work (change orders) in a timely fashion
• Work well with L.C. Anderson employees, L.C. Anderson subcontractors, engineers, customer (General Contractor or End User) and other trades on projects
• Flexible and able to adapt to the unique requirements of each project or situation
• Flexible and able to work outside of standard working hours, when required by project, rigger, project schedule, or work backlog
• Disciplined and detailed in gathering quotations from multiple equipment suppliers and subcontractors to make the right selection decision (price, turnaround and terms) and write subcontracts
• Perform any other task which may be required, as directed by President of Construction
• Make sure all work is performed in a professional manner: neat, clean, timely, meeting industry best practices and customer needs with as little inconvenience as possible to the customer
• Responsible for continuously developing personal knowledge and networks, as well as mentoring and assisting with career development training for the others in the group
• Overall, provide professional service and support throughout the project such that the customer feels he received good value and will be a repeat customer, while the company earns a fair profit